Refund policy
RETURN AND REFUND POLICY
Last updated: July 18, 2026
We want you to feel confident when purchasing from Vemoray. This policy explains when products can be returned, replaced or refunded.
1. 30-DAY RETURN WINDOW
You may request a return within 30 calendar days after your order is marked as delivered.
Requests made after the 30-day return period may not be accepted.
2. RETURN ELIGIBILITY
To qualify for a change-of-mind return, the product must be:
• Unused and in the same condition in which it was received.
• Complete with all accessories and projection films.
• Returned in its original packaging when reasonably possible.
• Accompanied by proof of purchase or the order number.
Products showing damage caused by misuse, unauthorized modification, improper power sources, accidents or normal wear are not eligible for a refund.
3. STARTING A RETURN
Before returning any product, contact us at:
https://vemoray.com/pages/contact
Include your order number, the reason for the return and relevant photos if the product is damaged or defective.
If the return is approved, we will provide return instructions and the authorized return address.
Do not return a product to the address printed on the original package unless we specifically instruct you to do so. Unauthorized returns may not be accepted or refunded.
4. CHANGE-OF-MIND RETURNS
For returns caused by preference, accidental purchase or no longer wanting the product:
• The customer is responsible for return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a trackable shipping service.
• Vemoray is not responsible for return packages lost in transit.
No restocking fee is charged for eligible returns.
5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Inspect your order after delivery.
If the product is damaged, defective, incomplete or different from what you ordered, contact us within 7 days of delivery.
Include your order number and clear photos or video showing the issue.
After reviewing the claim, Vemoray may offer:
• A replacement at no additional cost.
• A full or partial refund.
• Another appropriate solution agreed with the customer.
When Vemoray requires the return of a confirmed damaged, defective or incorrect product, Vemoray will cover the authorized return shipping cost.
6. REFUNDS
Approved refunds are issued to the original payment method.
Once an eligible return is received and inspected, we normally process the refund within 5 business days.
Banks and payment providers may require an additional 5–10 business days to display the refund in your account.
We will notify you when the refund has been issued.
7. NON-REFUNDABLE COSTS
Original shipping charges and customer-paid return shipping costs are not refundable for change-of-mind returns.
This does not apply when the product is confirmed to be damaged, defective or incorrect.
8. EXCHANGES
For damaged, defective or incorrect products, we may provide a replacement after reviewing the claim.
For preference-based exchanges, the customer may return the eligible product and place a new order for the preferred option.
9. REFUSED OR UNDELIVERABLE ORDERS
Orders returned because of an incorrect address, repeated failed delivery attempts or refusal by the recipient may be refunded after the product is received and inspected.
Original shipping costs and any carrier return fees may be deducted from the refund unless the delivery failure was caused by Vemoray or the carrier.
10. CHARGEBACKS
Please contact us before opening a payment dispute. We will make a reasonable effort to investigate and resolve order, delivery or product concerns directly.
This section does not limit any rights available through your payment provider or applicable law.
11. CONSUMER RIGHTS
This policy does not exclude or limit any non-waivable rights available to customers under applicable consumer protection law.
12. CONTACT
To request a return, report a problem or ask about a refund, contact Vemoray through:
https://vemoray.com/pages/contact