Shipping policy

SHIPPING POLICY

Last updated: July 18, 2026

Thank you for shopping with Vemoray. This Shipping Policy explains how orders are processed, shipped and delivered.

1. SHIPPING DESTINATIONS

Vemoray currently ships to addresses within the United States.

We do not currently ship to P.O. boxes, military APO/FPO addresses or locations outside the United States unless an available shipping option is displayed during checkout.

2. ORDER PROCESSING

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding public holidays. Processing time is separate from shipping time.

During holidays, product launches or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

3. ESTIMATED DELIVERY

After processing, estimated delivery normally takes 7–15 business days.

The estimated total time from placing an order to delivery is approximately 8–18 business days.

Delivery estimates are not guarantees. Weather, carrier disruptions, customs inspections, high-demand periods and incorrect delivery information may cause delays outside Vemoray’s reasonable control.

4. SHIPPING COSTS

Available shipping methods and any applicable shipping costs are displayed at checkout before payment.

When free shipping is offered, no standard shipping charge will be added to the eligible order.

5. ORDER TRACKING

When tracking information becomes available, you will receive a shipping confirmation email containing the tracking number or tracking link.

Tracking information can take 2–5 business days after dispatch to display movement.

6. ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us immediately through:

https://vemoray.com/pages/contact

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

Vemoray is not responsible for orders delayed, returned or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer. Additional shipping charges may apply if an order must be shipped again.

7. SHIPPING DELAYS

If we cannot ship your order within the stated processing period, we will notify you and provide an updated estimated shipping date.

You may accept the updated date or cancel the unshipped order for a full refund.

8. LOST OR MISSING PACKAGES

If tracking has not updated for more than 7 business days or your package has not arrived by the end of the estimated delivery period, contact us through our contact page.

We will review the tracking information and work with the shipping carrier to investigate.

If the carrier confirms that the package was lost before delivery, Vemoray will offer a replacement or refund.

If tracking shows that a package was delivered but you cannot locate it, please:

• Confirm that the shipping address is correct.
• Check with household members and neighbors.
• Check around the delivery location.
• Contact the carrier responsible for delivery.
• Contact Vemoray within 7 days of the recorded delivery date.

Delivered-package claims are reviewed individually and may require confirmation from the carrier.

9. DAMAGED PACKAGES

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery.

Include:

• Your order number.
• A description of the problem.
• Clear photos or video showing the product and packaging.

Do not discard the item or packaging until we have reviewed the claim.

10. ORDER CANCELLATIONS

Orders may be canceled for a full refund only if fulfillment has not started. Once an order has been processed or shipped, it cannot be canceled and must follow our Return and Refund Policy.

11. CONTACT

For questions about shipping or an existing order, contact Vemoray at:

https://vemoray.com/pages/contact